The Migration Wizard


We are convinced that for many of you we’re preaching to the converted about Zammad. But as the saying goes: never change a running system, right? With the Migration Wizard you can test your Zammad risk-free. And if everything goes well and you are completely convinced about us, then we cut the umbilical cord. It is time for new life in the help desk scene.

500 tickets per minute

The Migration Wizard then automatically transfers all desired organizations, customers, tickets and settings. A small account with 500 tickets should be imported in ten minutes. With 10,000 tickets it will take about three hours until Zammad is ready for takeoff. Don’t worry, you're not needed here and you can already get going with your exploration of Zammad.

OTRS → Zammad

Moving from OTRS to Zammad is easy. Install the Migration Wizard as OTRS extension and register at Zammad. When setting up you will be asked which data should be imported from OTRS. Done.

Zendesk → Zammad

Moving from Zendesk is even easier. Just register at Zammad and give Zammad access to your Zendesk account. Afterwards you choose the data to be transferred. That's it.

Consistent: the migration ticket

If you link your Zendesk- or OTRS account, you will automatically receive a new assigned ticket. The migration ticket tells you the status of the import and possible updates since the last synchronization. That way, you always have an overview of your data situation and then flip the switch with a clear conscience just when you're ready for the change to Zammad.